Shipping and Return Policy:

Order Processing:

• All items are made to order. Once your order is placed, please allow 2-3 business days for production before shipment.
• We appreciate your patience as our skilled artisans meticulously craft each item by hand to ensure the highest quality.

Shipping:

• We offer worldwide shipping.
• Shipping rates and delivery times vary depending on the destination. Please refer to the checkout page for accurate shipping estimates.
• Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Return Policy:

• Due to the custom nature of our products, we do not accept returns or exchanges.
• However, your satisfaction is our priority. In the rare event that your item arrives damaged during shipping or if there are any issues, please contact us immediately.
• To facilitate a resolution, kindly provide clear photos of the damaged item within 3 business days of receiving your order.
• We will assess the situation promptly and work with you to find a satisfactory solution, which may include a replacement or refund.

Customer Service:

• We are committed to providing exceptional customer service. If you have any questions or concerns regarding your order, please don't hesitate to contact us.
• Our friendly and knowledgeable team is here to assist you every step of the way.