SUPPORT PLAN SERVICE PLUS

The ABRITES Support Plan Service Plus (SPS+) includes annual subscription service (providing access to the ABRITES ticketing system) and interface replacement service.
The Abrites Support Plan Service Plus enables customers to receive support from the Abrites Support Team and get their AVDI replaced in case of malfunction.

The Support Team analyse, detect, determine and provide possible solutions to issues that may occur while using the Abrites products.
The SPS works in a written form via the Abrites ticketing platform. Once the SPS is purchased, an account is created in the platform where all the problem solving takes place. If the customer is registered with an Abrites partner, the ticket submission is done exclusively by this partner and an individual account is NOT created.

Please, bear in mind that communication between the Support team and all customers is conducted in English language.

The SPS subscription ensures the following:

• Access to the Abrites Support ticketing system
• Prioritised fast response from 2 hours of opening a ticket (9 AM - 6 PM GMT+2)
• Unlimited quantity of cases
• Undivided attention from a Support Team member

The AVDI Replacement Service will make sure that you receive a brand-new AVDI in case your current interface is defective. The replacement service guarantees that for a period of one year, you have the right to receive a new replacement interface without any additional fees or the need to send the old one back. This service is designed to save you time and money, securing you with a working AVDI in a couple of days of requesting one.